Privacy Policy & Legal Policy

PRIVACY STATEMENT

The Tank Museum takes the safety and security of your personal data very seriously.

We greatly value the trust and confidence you place in us as customers, visitors, supporters, donors and website users.

If you use any of the services we offer, we will collect certain relevant information from you. This will be stored digitally and will only be accessible to those who require it in the provision of that service.

Our rigorous procedures and security measures will protect you against the loss or misuse of the information we have collected. We will only hold this information as long as it is needed to fulfil the service, following which it will be securely destroyed.

This policy sets out in more detail how we will meet our obligations to you under the 2018 General Data Protection Regulation.

In particular we want you to be aware that The Tank Museum will never sell your personal information for other companies or businesses to use for marketing.

YOUR RIGHTS

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access: You have the right to request a copy of the information that we hold about you.
  • Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten: In certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing: Where certain conditions apply to have a right to restrict the processing.
  • Right of portability: You have the right to have the data we hold about you transferred to another organisation.
  • Right to object: You have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling: You also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: In the event that The Tank Museum refuses your request under rights of access, we will provide you with a reason as to why.

OUR MAILING LIST

Your Email: If you register to receive our e-newsletter (or to ‘receive marketing’ as it may be worded elsewhere on our websites), we require an active personal email address so we can send you the information you have requested. For the purposes of audience research, we also ask for your nationality – but submitting this information is not mandatory. When you subscribe, we will send you an email which will ask you to confirm your subscription. You must acknowledge this email in order to be added to our mailing list.

Our Service Provider: We use a third-party provider – StreamSend – to provide our e-newsletter services. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter and the content we link to. For more information, please see StreamSend’s Privacy notice here. You may unsubscribe at any time by clicking the unsubscribe link in the email or by emailing info@tankmuseum.org

BUYING TICKETS & MEMBERSHIPS

If you purchase a general admission or special event ticket from our website, we will require your name, address and a valid email address.

Your Address: will be used to validate your payment method and, in the case of some ticket types, to contact you further by post with regard to your purchase. We may also use anonymised elements of this data (postcodes for example) for audience analysis and planning purposes.

Your Email Address: will primarily be used to send you your e-ticket, although we may contact you again by email with further information about your purchase or to ask for your feedback on our products and services. We will not add you to our e-newsletter mailing list unless you have opted in to receive it during your purchase or via the sign up form on our website.

Our Service Provider: Our online ticket fulfilment and payment system is provided by K3 Retail, and your data will be stored on our secure system provided by them for a maximum of seven years. To find out more, please see K3 Retail’s Privacy Policy here.

The Friends of The Tank Museum: If you join The Friends of The Tank Museum, your address and contact details will be stored on this same system for the duration of your membership. Your details are used to facilitate your membership and the fulfilment of our obligations to you as a member.

Gift Aid: If you consent to Gift Aid your ticket purchase, we are legally obliged by HMRC to retain your gift aid declaration for auditing purposes for up to seven years.

Protecting you: Your information will never be supplied to any other third party except where (1) such a transfer is a necessary part of the activities that we undertake (such as taking payment, arranging shipping or producing products to complete your order), or (2) we are required to do so by the operation of the law. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

You can, of course, buy general admission tickets in person without supplying any of the aforementioned personal data.

COOKIES & OUR WEBSITES

What are Cookies? Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

How do we use them? We use Google Analytics to collect and process this anonymised information. We do not make, nor allow Google to make, any attempt to find out the identities of those visiting our website.

The website also creates cookies for an advertising platform - Adform - in order to retarget advertising to website visitors.  Adform collects and stores in the cookie-based profiles anonymous statistical information. During web requests to Adform web-servers, their system is exposed to the IP addresses and/or Mobile Device Identifiers of user devices. Adform is in full compliance with local data privacy laws and is anonymising the data according to local regulations. Read their full policy and opt-out of Adform advertising here

Turning off Cookies: You can set your browser not to accept cookies; these websites tell you how to remove cookies from ChromeMozilla or Internet Explorer. However some of our website features may not function as a result.

Links to Third Party Websites: Our websites contain links to third party websites that we believe may be of interest to you. This includes links to our social media and online fundraising platforms. This privacy policy only governs our websites and we are not responsible for the privacy policies that govern third party websites - even where we have provided links to them. We recommend you read the privacy policy of that website before sharing any personal or financial data with them.

ACCESSING YOUR DATA

The Tank Museums GDPR representative can be contacted here:

Helen Smith, Deputy Director, The Tank Museum, Bovington, Dorset, BH20 6JG.

T: 01929 4095096 E: gdpr@tankmuseum.org

LAST UPDATED

21 May 2018


LEGAL POLICY

This website ("the Website") is intended to enhance public access to The Tank Museum.

All text, images and multi media files on this website are protected by internationally recognised laws of copyright and intellectual property.

The Website contains intellectual property copyright materials and works belonging to the Trustees of The Tank Museum and others, from whom the Trustees have made all reasonable efforts to obtain full consent to publish their works and materials on the Website [and to permit their use as hereinafter specified].

Your right to access, use, print and download from The Tank Museum website is subject to your strict compliance with the terms and conditions as set out below:

DEFINITIONS
The "Materials" means any information, artwork, text, video, audio, animation or picture files contained and comprised in the Website in whole or any part thereof and the "Museum" means The Trustees of The Tank Museum.

YOUR USE OF THE WEBSITE
You are permitted to access, download and print pages from the Materials on a temporary basis for the sole purpose of viewing them for non-commercial personal or educational purposes.

Prohibited Use
However, the following acts are prohibited, without the prior written consent of the Museum. To:

1. copy, reproduce, publish, post, transmit or distribute the Materials in any kind of medium;
2. extract from, manipulate, alter or modify the Materials in any way;
3. interfere with any copyright notice originally attached to the Materials;
4. store the Materials in any medium including any other database, computer programme or website;
5. broadcast, display, perform or present the materials publicly;
6. rent, lease or lend the Materials;
7. commercially publish or exploit the Materials in any manner.

In using the Materials you warrant to the Museum that you will not knowingly infringe its intellectual property rights nor will you knowingly breach the intellectual property rights of any third party and you will comply fully with the terms and conditions contained herein.

To request the Museum's written permission to use the Materials for any prohibited purposes or any purpose other than the purpose permitted hereunder, you must send an e-mail to the Library@tankmuseum.co.uk. Please note that the Museum is not obliged to give you any such permission.T

TRADE MARKS
The trade marks (which include all logos and service marks) of the Museum and any third party displayed on the Website are the registered and unregistered trade marks of the same. Nothing contained in the Website shall be taken or construed as granting any licence or right to use the trade marks displayed on the Website without the prior written permission of the owner. Your misuse of any of the Museum’s trade marks is strictly prohibited.

Find details of The Tank Museum trade mark here, the Museum’s Tankfest trade mark here and Tiger 131 here

DISCLAIMER
Every effort and care has been taken in preparing the Materials. However the Museum gives no warranties or representations, express or implied, whatsoever as to the accuracy or otherwise thereof, and the Materials shall at all times constitute work in progress which the Museum may change without notice. Furthermore, the Museum shall not be liable for any loss, damage, costs, expenses, claims or demands whatsoever arising by reason of or out of or in connection with your use or misuse of or reliance on the Materials or otherwise.

The Museum shall not be liable for any loss or damage arising from your use of or reliance on the Materials.

Links within the Website may lead to other websites. These are provided for convenience only. The Museum does not sponsor, endorse or otherwise approve of any information or statements appearing in those websites, nor in websites referred to or linked to those.

RIGHTS OF THIRD PARTIES
No term of this Copyright Notice shall in relation to your use of the Materials be enforceable by a third party (being a person other than yourself and the Museum).

SHOP WITH US
The Museum has a large collection of tank related items available to purchase. Please contact Photos@tankmuseum.co.uk for further details of the huge photographic library. For books and other items please contact the Shop@tankmuseum.co.uk.

The Tank Museum Trading Company
The Tank Museum Trading Company Ltd.
The Tank Museum
Bovington
Dorset
BH20 6JG
Tel: 01929 405141
Fax: 01929 405360