The Tank Museum | Terms & Conditions

Terms & Conditions

These terms and conditions apply to the use of The Tank Museum website (www.tankmuseum.org) and visits to The Tank Museum, including experiences and Special Events days such as TANKFEST and Tiger Day.

Please read through these terms and conditions carefully.  If you access the website, visit the Museum, and / or place an order with us, you agree to be bound by the terms and conditions as set out below. 

 

TICKETS & PRICING

Once purchased, tickets (including Special Event tickets, Experience tickets, standard admission tickets and any other tickets sold by The Tank Museum) cannot be transferred, exchanged, refunded or returned. They may not be resold and have no cash value.

Tickets remain the property of The Tank Museum.

On non-Special Event Days, free admission is offered to:

  • Currently serving British or Military Personnel from any country on production of the MOD90 card or equivalent
  • RAC/RTR Veterans with valid Regimental Association Membership card, Red Book, Certificate of Service, or a document stating Military service.
  • Wheelchair pushers & Carer of disabled people with valid Carer Association Card, DLA/PIP Letter, GP Letter, Blue Badge or similar
  • Children Under 5
  • Current Friends of The Tank Museum (Standard or Gold Members)

Advance Standard Admission, Experience and Special Event tickets are sent out as emails to the address entered when placing the order. It is your responsibility to check you are entering the correct email address. If you purchased the tickets over the phone, these will be sent to you in the post with your purchase receipt.

You must print this ticket and bring it with you. If you are unable to print your ticket, you may present it on your smartphone. The Booking Reference number must be clearly visible.

All prices include VAT and are subject to change up until the point of purchase.

Complimentary tickets and Standard Admission tickets cannot be used on Special Event days such as Tiger Day and TANKFEST. They cannot be re-sold or exchanged and have no monetary value. Tanks in Action displays held during the Easter, May Half Term and Summer Holidays are not considered as Special Event days. 

Tickets for the Museum and for Special Events are only available from The Tank Museum. Please be aware that tickets purchased from any third party may not be valid.

The Tank Museum reserves the right to cancel, amend, to curtail or abandon any Special Event or to close the Museum or site without notice. This right is reserved without liability to pay any person compensation or damages whatsoever.


GROUP TICKETS, GUIDED TOURS & PRICING

Groups over 10+ persons can gain discounted admission. All group tickets and discounted entry or Complimentary tickets do not include an Annual Pass.

Groups must be booked with us at least 1 week in advance of your visit. Group Rates will not be honoured on the day of arrival.

School Groups can gain the Educational Group Rates listed here.

All other uniformed groups including Cubs, Scouts, Cadets or similar will be subject to Group Rates. Children under 16 must be accompanied by an adult at all times. The minimum ratio is one adult to 10 children. Scouts, Cubs, Guides and Cadets are able to have one free adult ticket per every 10 children to maintain this ratio.

Private tours are subject to availability and must be booked at least 1 week prior to your proposed visit.

Group Rates are also available for Tiger Day, but not for TANKFEST. Please see the specific event page for the Group entry prices. Tickets are subject to availability for each Special Event. Group Rate Tickets must be purchased over the phone in advance of the Special Event Day, they can not be purchased on the day or paid after the Special Event.


ADMISSION

E-tickets will be scanned and validated on arrival at The Tank Museum. The Tank Museum reserves the right to refuse admission and invalidate tickets that it suspects are being misused or duplicated fraudulently.

All visitors covered by an E-ticket must arrive and be admitted together – duplicate tickets are not permitted.

All children, aged 16 and under, must be accompanied by an adult aged 18 and over at all times.

The Tank Museum reserves the right to refuse admission and to require any ticket holder to leave the premises at our discretion.

As a condition of entry, visitors may be subject to a search.

 

VISITING

The Tank Museum reserves right of admission.

The Tank Museum is a no smoking building. 

Dogs, except assistance dogs, are not permitted inside The Tank Museum. Please do not leave your dog in your car - there is not shade in the car park. Furthermore, there are currently no suitable spots for securing your pet outside the building at present. Regrettably therefore, we do not recommend bringing your dog on your visit to the Museum.

We do not currently permit the entry of dogs to the Museum for the following reasons:

  • No shade in the car park
  • No dog waste bins on site
  • Fouling/Marking is a high potential on vehicles, buildings and grounds. The Collection of vehicles held by the Museum are in our care and being conserved.
  • Loud bangs and explosions without prior warning happening on site
  • Vehicle movement and ground disturbance may cause stress and upset to even the most trained dogs
  • We have to tailor our offering to all visitors of the Museum. This may mean that some visitors are people who are afraid of dogs
  • Dogs who do not like other dogs
  • Main road nearby
  • Due diligence to cleaning and maintenance of the site and vehicles
  • No facilities for water
  •  No all-weather shelters
  • Nowhere to leave dogs outside securely

Due to licensing restrictions, alcohol cannot be brought onto and consumed on Museum grounds.

Visitors may be photographed or filmed at The Tank Museum and these images may be used for promotional purposes. If you do not wish to be photographed for this purpose you must make this clear immediately on arrival to The Tank Museum Marketing team.

CCTV is used on-site for the purposes of crime prevention and public safety.

Photographs taken inside the Museum are for personal use only. Photographs taken inside the Museum may not be used for commercial purposes without prior arrangement and may be subject to a licensing fee. Please contact the Archive and Library for more details. 

Only serving soldiers or members of re-enactment groups specifically contracted by The Tank Museum (and participating in a specific activity) are permitted to wear military or replica military uniforms on site.

Items of clothing bearing provocative/controversial symbols or messages - or otherwise deemed to be contrary to our family friendly environment - are not permitted. In all cases The Tank Museum will be the final arbiter; admission fees will not be refunded if you are asked to leave.

Visitors must ensure that all personal belongings are kept with them at all times.

The Tank Museum will not accept responsibility for loss of possessions on the premises.

 

GIFT AID & THE ANNUAL PASS

Gift Aid allows charities like us to reclaim tax (25p for every £1) from the government on your donations. If you are a UK taxpayer, by opting to Gift Aid you enable us to treat your payment as a donation, so each £1 you spend can do £1.25 of good.

Each full price Standard Admission, Special Event, and Experience ticket includes an Annual Pass. The Annual Pass is valid from the point that the ticket is first used. It is assigned to one person per transaction. These are non-transferable and you will be asked for supporting Identification on re-admission.

The Annual Pass is a complimentary offer and not guaranteed. You will need to bring your Annual Pass with you on each return visit to the Museum to gain admission.

If you purchased your ticket online and have lost your Annual Pass, please recall your Booking Confirmation sent to you via email, or contact a member of our team to locate your booking.

If you purchased your tickets at the Museum and you applied Gift Aid, we can find your booking using your post-code and surname as we keep Gift Aid reports for 5 years as per HMRC regulations.

If you did not apply for Gift Aid and purchased your tickets at the Museum, we will be unable to relocate your booking. Bank statements will not be accepted as proof of purchase. You will need to repurchase tickets to gain admission to the Museum.

Complimentary and discounted tickets (e.g. Group Tickets or visiting with a Friend of The Tank Museum) do not include an Annual Pass.

 

SPECIAL EVENTS | TANKFEST & TIGER DAY

Complimentary tickets and Annual Passes CANNOT be used at TANKFEST or Tiger Day. Special Events sell out, often prior to the day of the event. Once site capacity is reached, no admission is permitted without a valid ticket.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date or details of the event are significantly changed after an order has been placed.

In the event of extreme weather conditions or Force Majeure, all or substantial parts of TANKFEST or Tiger Day may be cancelled or postponed. In this case tickets and or consequential loss will not be subject to reimbursement.

The appearance of all vehicles is subject to their mechanical reliability and operational availability. The Tank Museum reserves the right to change or modify the programme as circumstances and conditions dictate without prior notice.

Photographs taken at Special Events are permitted solely for personal use.


PREMIUM & OFFICERS' MESS TICKETS

We advise that all Tiger Day Premium ticket holders are 16 years and over, and all TANKFEST Officers’ Mess ticket holders are aged 12 and over. There is no discounted rate for those 16 and under and they must be accompanied by a full paying adult.

Tiger Day Premium ticket holders must be at least 1.4m (4.6ft) tall and able to climb on and off vehicles unaided.


SEASON TICKETS

Season Tickets can only be used for entry to Special Events in conjunction with the associated Gold Membership card and photographic identification. They are non-transferable and if used by an individual other than the membership holder, they will be confiscated without compensation.


IMPORTANT SAFETY NOTICE:

Please be aware of the following:

• There is uneven ground on parts of the site

• Grass areas can be slippery when wet

• Site is dusty

• There will be loud explosions and pyrotechnics used throughout the day

• No dogs are not allowed onsite (with the exception of disability assistance dogs)

• Children must be accompanied by parent(s)/guardian(s) at all times

• The Living History Area includes trenches and trip hazards. Please be extra vigilant.

• Random bag checks will be conducted on admission.


Prohibited Items

The following items are not allowed to be brought on-site:

  • Alcoholic substances (due to Licensing restrictions)
  • Knives or weapons
  • Fireworks
  • Illegal/legal highs
  • Laser pens
  • No military or replica military uniforms may be worn by the public
  • Clothing with provocative/offensive symbolism or messages are not permitted

 

EXPERIENCES

Crew Days

Must be pre-booked, spaces limited. We ask that participants have some mechanical experience or are competent and interested in completing mechanical tasks. Participants must be 18 years of age or over and at least 1.4m (4.6ft) tall, able to climb in and out of vehicles unaided.

The Tank Museum reserves the right to withdraw any vehicle from the display due to safety, operational or mechanical concerns at any time. Should this happen during your experience, a suitable alternative will be made available or we shall endeavour to offer you an equivalent experience on an alternative date.

Access All Areas

Must be pre-booked, spaces limited. Participants must be 12 years of age. Children 16 and under must be accompanied by a full paying adult.

Vehicle Rides

Visitors must be over 1.25m tall to ride in the Tracked Vehicle.


THIS WEBSITE

Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.

Access to this site may be suspended temporarily and without notice.

Whilst we endeavour to ensure that the information on this site is accurate, we shall not be liable for any damages arising from the use of or inability to use this site, or any information contained in it, or from any action or decision taken as a result of using this site or any such information.

We accept no responsibility for the content of any site to which a hypertext link from this site exists. The links are provided 'as is' with no warranty, express or implied, for the information provided therein.

By accessing any part of this site, you shall be deemed to have accepted these terms in full.

These terms shall be governed by and construed in accordance with English Law.

The Tank Museum Trading Company Ltd. The Tank Museum, Bovington, Dorset, BH20 6JG Tel: 01929 405096