The Tank Museum | Frequently Asked Questions

Frequently Asked Questions

Admission

What are your opening times?

The Tank Museum is open daily, from 10:00am to 5:00pm.

Which days is the Museum closed?

The Tank Museum is closed on the 24, 25 and 26 of December.

Tickets & Pricing

How much are tickets?

You can find The Tank Museum's standard admission prices here. Some Special Events may cost more. Remember - every full price Museum ticket comes with an Annual Pass, free of charge. This excludes Group Rate and Complimentary Tickets.

Military Discount?

Currently serving military personnel from any country and RAC Veterans can visit the Museum for free (on production of an MOD90 card or equivalent, Regimental Association Membership Card, Red Book, Certificate of Service, or any document stating proof of military service).

Veterans of any other HM Force that is not RAC/RTR receive a discounted rate of £12.00 (on proof of service - examples of listed above).

We do not accept Defence Discount Cards.

Concessionary rate for disabled visitors and carers?

If you require a carer to facilitate your visit, one carer will be admitted free of charge. If booking online, the carer's ticket does not need to be purchased in advance.

You will be asked to present evidence of disability or impairment to a member of staff on arrival (e.g. Blue Badge, Carer Association Card, DLA, PIP, GP letter or similar). Please do not hesitate to get in touch if you have any questions regarding acceptability on 01929 405096. Please also read our Accessibility Statement here.

Foster Families and families of children with additional needs

We accept the Max Card if you are part of this scheme. Max Card holders will recieve 20% discount on Standard Admission Tickets - These will not include an Annual Pass. This is the only form of discount we will accept to allow foster families discounted rates on admission tickets, you must purchase these on the day of your visit with the Admissions Team, not online.

The Max Card is the property of the child. In order to obtain the discount, the child must be present. You will be asked for proof of identity upon presentation of the card and its expiry date checked.

Do you offer Guided Tours?

We run several free tours during the day at The Tank Museum, including a tour of the Chieftain Main Battle tank. Times and locations are displayed on the What's On Board in the Orientation Area of the Museum.

Private tours need to be booked at least a week ahead of your proposed visit and are subject to availability. Email groups@tankmuseum.org or call 01929 405096 ext. 212 for details. Please find more information on group visits here.

I've purchased tickets online, but don't have a printer. What do I do?

Don't worry - either bring the booking reference number, or show the booking confirmation/ticket email on your phone on arrival at The Tank Museum to the Front of House Team.

What's an Annual Pass?

An Annual Pass allows you to visit The Tank Museum as many times as you want for one year (excluding Special Event days). Every full price admission ticket purchased (including Access All Areas, Special Event and Experience Days) automatically comes with an Annual Pass. Discounted tickets (for example Group Tickets and Complimentary tickets) do not include an Annual Pass.

When does the Annual Pass start?

For Standard Admission, Special Event, Access All Areas and Experience Day tickets, the Annual Pass begins when you first visit The Tank Museum. For example, if you bought a TANKFEST 2020 ticket in November 2019, you could use the Annual Pass the next day and this would last until November 2020.

I've lost my Annual Pass, can I still get in?

If you purchased your ticket online and have lost your Annual Pass, please recall your Booking Confirmation sent to you via email when the transaction was completed, or contact a member of our team to locate your booking.

If you purchased your tickets at the Museum and you applied Gift Aid, we can find your booking using your post-code and surname as we keep Gift Aid reports for 5 years as per HMRC regulations.   

If you did not apply Gift Aid and purchased your tickets at the Museum, we will be unable to relocate your booking. Bank statements will not be accepted as proof of purchase. You will need to repurchase tickets to gain admission to the Museum.

Do you donate tickets to charitable organisations?

The Tank Museum is itself a registered charity, however we are happy to assist other organisations in Dorset with their fundraising. Each year, we give over £10,000 worth of tickets to a range of charities based in Dorset.

 In recent years we have been overwhelmed by the volume of requests and have updates our terms and conditions accordingly:

  •  To apply for a complimentary ticket for your charity, you must put your request in writing using the appropriate charity's headed paper to Donation Requests, The Tank Museum, Bovington, BH20 6JG.

  • You must include a stamped addressed envelope and your application must arrive at least one month before your event to provide the necessary time to process your request.

  • The Tank Museum will issue a maximum of 300 family tickets (1 per charity per year) for such charitable uses each year, commencing on the 1st January, on a first come first served basis. 

Due to the volume of requests we receive, we are not able to respond to any requests except those which have been successful.

Visiting

How long does it take to look around?

On average, visitors spend four hours at The Tank Museum. Some spend much longer!

Can I bring my dog to the Museum?

Dogs, except assistance dogs, are not permitted inside The Tank Museum. Please do not leave your dog inside your car - there is no shade in the car park. Furthermore, there are no suitable spots for securing your pet outside of the building at present. Regrettably therefore, we do not recommend bringing your dog on your visit to the Museum. See more in the Terms and Conditions.

What is there for kids to do?

Alongside our substantial indoor soft play area and external play area, there is lots for children to do at The Tank Museum. Take part in Major Teddington’s trail to absorb them in teasers and puzzles around the Museum. Our newer exhibitions have been designed with younger visitor in mind and include hands-on interactives, dressing up, video games and more.  During school holidays, there are a range of family activities to enjoy – check the What’s On Board on arrival.

What if I’m not interested in tanks?

The Tank Museum prides itself in receiving excellent reviews from people who aren’t interested in armoured vehicles. Many of the exhibitions, especially the Tank Men, Tank Factory and Battlefield Afghanistan exhibitions, concentrate on the experiences of those who served in the Tank Corps or were vital in the development of the tank. Find out more here.

Can I get to The Tank Museum by public transport?

The Tank Museum is in walking distance of Wool station, which is on the mainline between London Waterloo and Weymouth.

There are bus services available from Wool as well as local taxi companies. See our Find Us page for more information. Please note, this is a Seasonal Service and not year-round.

Do I need a separate ticket to visit the VCC?

No, the VCC is open for an hour a day and entry is included in your ticket price. The Vehicle Conservation Centre is open at the Museum’s discretion – please see opening times of the VCC in the Front of House Area, or on the Visit Us page here.

When are the upcoming Special Event days?

Tiger Day 13 on the 25 April 2020 please see here.
TANKFEST 2020 on 26 – 28 June 2020 please see 
here.
Tiger Day 14 will be on 19 September 2020 please see 
here.

Tanks In Action display days and other events are not Special Event days.

When can we see tank displays outside in the Arena?

Tanks in Action displays take place on weekdays during school holidays in the Spring and Summer. Please see here for more details on the display and the weekly themes!

Do you have wheelchairs available?

The Tank Museum has a limited number of wheelchairs available at Front of House which are given on a first come, first served basis. These cannot be reserved in advance.

On Special Event Days, these do get used quickly, please do not rely on us having one available. There are several local companies in the area that offer a rental of a wheelchair for a day rate. We recommend purbeckmobility.

Please see our Accessibility statement here for more information.

Do you have a café or picnic area?

Yes, The Tank Museum has a café and restaurant which provides hot drinks, snacks, sandwiches, and hot meals. You are welcome to bring your own food and we have both inside and outside picnic areas. Find more details here.

Can we get in a tank?

There are daily tours of our Chieftain Main Battle Tank – please see the What’s On Board in the Orientation Area for details. You may also see the inside of the Mark IX Tank. There is no other access to Tanks within our collection.

Can we take photos?

Photography for personal use is encouraged, however it is not permitted for commercial use.

Are there changing facilities for babies?

Yes, we have several changing areas around The Tank Museum and facilities for warming milk and food in the restaurant.

Can I leave my bags somewhere?

The Tank Museum doesn’t have a cloakroom or locker area, but large bags can be left at the Admissions desk.

Parking

Do you have parking at the Museum?

Yes, The Tank Museum has a large free car park, and overflow car parking when required.

Do you have disabled parking?

Yes, The Tank Museum has a reserved area for disabled parking as close as possible to the entrance of the Museum.

Do you have motorbike parking?

Yes, The Tank Museum has a reserved area for motorbikes and scooters next to the Museum.

Can I park my motor home/caravan in the car park?

Yes, unless it is at one of our Special Events, that’s not a problem. However, we don’t allow motor homes or caravans to stay overnight in The Tank Museum car park.

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If you cannot find the answer to your questions in this list, please email info@tankmuseum.org, or call 01929 405096 to speak with a member of our team.