Frequently Asked Questions

Tours, interactives, soft play and displays are suspended due to current circumstances.

Everything you need to know before visiting The Tank Museum! 

To help you find your answer quickly, we’ve grouped recurring queries into themes.

How are you reopening to ensure visitor safety?

When the Museum reopens we’ll be limiting daily admissions, instigating a one-way system and creating social distancing measures while queuing and in the restaurant. If government guidelines recommend this, there will be non-contact temperature checks. For the time being, some activities, talks, tours and interactives have been suspended. We have installed hygiene screens at the Admission Desk and hand sanitiser stations around the Museum. Enhanced cleaning processes are in place, concentrating on areas where there are high levels of contact, such as lift buttons, door handles and handrails.

 

Do I have to wear a mask?

From 3 August, wearing a face covering will be a condition of entry to The Tank Museum.

We’re doing this to promote the safety and comfort of our visitors and staff following extensive audience consultation.

Just like in supermarkets, the following exclusions will apply. Children under 11 will not need to wear a face covering, nor will anyone who cannot put one on due to a physical or mental illness, impairment or disability. If wearing a face covering causes you severe distress, or are with someone who relies on lip reading to communicate, you will also be excused from wearing one.

Of course, you will be able to remove your covering when outside the building, or when eating or drinking at tables in the museum restaurant or café.

If you do not have a face covering, you will be able to buy a mask from our visitor reception for 30p (subject to availability).

 

Watch the video below for more guidance and information. You can read our risk assessment here

What are your opening times?

The Tank Museum is open daily, from 9:00am to 5:00pm. (10am from 1st September)

 

Which days is the Museum closed?

The Tank Museum is closed on the 24, 25 and 26 of December.

How much are tickets?

You can find The Tank Museum’s standard admission prices here. Some Special Events may cost more.

Remember – every full price Museum ticket comes with an Annual Pass, free of charge (this excludes Group Rate and Complimentary Tickets).

 

Do I have to book online?

It is cheaper to book online and you guarantee entry on the day you book for. However, you can purchase on the day (subject to availability/capacity)

 

Do I have to select a date when I buy tickets?

Yes – due to government restrictions we are limiting the number of daily Museum visitors.

 

Do my tickets have an expiry date before I use them?

You have to activate your online tickets by visiting the Museum within a year. After that, you have another year to return at your leisure (excluding Special Events) with your Annual Pass.

 

Can I buy my tickets online on the day of my visit?

Yes, you can purchase your tickets and/or book your visit slot on the day you plan to attend.

 

I’ve purchased tickets online, but don’t have a printer, what do I do?

Don’t worry – either bring the booking reference number, or show the booking confirmation/ticket email on your phone on arrival at The Tank Museum to the Front of House Team.

What’s an Annual Pass?

An Annual Pass allows you to visit The Tank Museum as many times as you want for one year (excluding Special Event days). Every full price admission ticket purchased (including Access All Areas, Special Event and Experience Days) automatically comes with an Annual Pass. Discounted tickets (for example Group Tickets and Complimentary tickets) do not include an Annual Pass.

 

When does the Annual Pass start?

For Standard Admission, Special Event, Access All Areas and Experience Day tickets, the Annual Pass begins when you first visit The Tank Museum. For example, if you bought a TANKFEST 2020 ticket in November 2019, you could use the Annual Pass the next day and this would last until November 2020.

 

I’ve lost my Annual Pass, can I still get in?

If you purchased your ticket online and/or applied Gift Aid to your ticket, we can find you on the system and re-print your Annual Pass.

How much is inside?

Apart from our arena displays, the whole museum is indoors – perfect for British weather.

 

How long does it take to look around?

On average, visitors spend four hours at The Tank Museum. Some spend much longer!

 

Can I get inside a tank?

Yes! We have a daily free tour where you can get inside a Chieftain Main Battle Tank, and you can walk through our massive Mark IX First World War tank.

 

What is there for kids to do?

Alongside our indoor soft play area and external play area, there is lots for children to do at The Tank Museum. Take part in Major Teddington’s trail to absorb them in teasers and puzzles around the Museum. Our newer exhibitions have been designed with younger visitor in mind and include hands-on interactives, dressing up, video games and more.  During school holidays, there are a range of family activities and crafts to enjoy – check the What’s On Board on arrival.

 

What if I’m not interested in tanks?

The Tank Museum prides itself in receiving excellent reviews from people who aren’t interested in armoured vehicles. Many of the exhibitions, especially the Tank Men, Tank Factory and Battlefield Afghanistan exhibitions, concentrate on the experiences of those who served in the Tank Corps or were vital in the development of the tank.

 

Do you offer Guided Tours?

We run several free tours during the day at The Tank Museum, including a tour of the Chieftain Main Battle tank. Times and locations are displayed on the What’s On Board in the Orientation Area of the Museum, or on our timetable here.

Private tours need to be booked at least a week ahead of your proposed visit and are subject to availability. Email [email protected] or call 01929 405096 ext. 212 for details.

 

When can we see tank displays outside in the Arena?

Tanks in Action displays take place on weekdays during school holidays in the Spring and Summer. There are also live displays during TANKFEST and Tiger Day events. For more information, see our event calendar here.

 

Can I bring my dog to the Museum?

Dogs, except assistance dogs, are not permitted inside The Tank Museum. Please do not leave your dog inside your car – there is no shade in the car park. Furthermore, there are no suitable spots for securing your pet outside of the building at present. Regrettably therefore, we do not recommend bringing your dog on your visit to the Museum.

 

Can we take photos?

Photography for personal use is encouraged, however it is not permitted for commercial use. If you want to use a tripod, please bear other visitors experiences in mind and visit on a quiet day.

When are the upcoming Special Event days?

See our Special Events on the events calendar here.

 

What happens during School Holidays?

We always run special activities for children during the February, Easter, May, Summer and October Half Terms, including crafts and extra tours for families. During Easter, May, Summer and October Holidays we also have Tanks in Action displays on weekdays at 1pm, and vehicle rides every day. See school holiday details on our events calendar here.

Can I get to The Tank Museum using public transport?

The Tank Museum is in walking distance of Wool train station, which is on the mainline between London Waterloo and Weymouth.

There are bus services available from Wool as well as local taxi companies. Please note, the bus service is a seasonal and not year-round. See full details here.

 

Can I leave my bags somewhere?

The Tank Museum doesn’t have a cloakroom or locker area, but large bags can be left at the Admissions desk.

 

Do you have parking at the Museum?

Yes, The Tank Museum has a large free car park, and overflow car parking when required. There is a large disabled parking area closest to the Museum and motorbike parking available.

 

Can I park my motor home/caravan in the car park?

Yes, unless it is at one of our Special Events. However, we don’t allow motor homes or caravans to stay overnight in The Tank Museum car park.

Do you have a café or picnic area?

Yes, The Tank Museum has a café and restaurant which provides hot drinks, snacks, sandwiches, and hot meals. You are welcome to bring your own food and we have both inside and outside picnic areas.

 

What are the facilities for babies?

Yes, we have several changing areas around The Tank Museum and facilities for warming milk and food in the restaurant.

 

Is there WiFi?

There is free WiFi throughout The Tank Museum.

 

What about toilets?

There are toilets on every floor, including disabled toilets.

Is The Tank Museum accessible in a wheelchair or mobility scooter?

Yes! We are fully accessible, with lifts or ramps to every part of the Museum. Find out more.

 

Do you offer a concessionary rate for disabled visitors and carers?

If you require a carer to facilitate your visit, one carer will be admitted free of charge. If booking online, the carer’s ticket does not need to be purchased in advance.

You may be asked to present evidence of disability or impairment to a member of staff on arrival (e.g. Blue Badge, Carer Association Card, DLA, PIP, GP letter or similar). Please do not hesitate to get in touch if you have any questions regarding acceptability on 01929 405096.

 

Do you have wheelchairs available?

The Tank Museum has a limited number of wheelchairs available at Front of House which are given on a first come, first served basis. These cannot be reserved in advance.

On Special Event Days, these do get used quickly, please do not rely on us having one available. There are several local companies in the area that offer a rental of a wheelchair for a day rate. We recommend Purbeck Mobility.

Is there a Military Discount?

Currently serving military personnel from any country can visit for free using a MOD90 or equivalent.

 

What about veterans?

Royal Armoured Corps veterans can visit the Museum for free (on production of a Regimental Association Membership Card, Red Book, Certificate of Service, or any document stating proof of military service).

Veterans of any other HM Force that is not RAC/RTR receive a discounted rate of £12.00 (on proof of service – examples of listed above).

We do not accept Defence Discount Cards.

 

Do the military get free tours?

Yes! If you’re serving military we can offer you a guided tour for free, subject to staff availability. If there are civilians visiting with you, they will have to pay.

Do you donate tickets to charitable organisations?

Each year, we give over £10,000 worth of tickets to other registered charities based in Dorset. Email [email protected] with information about your fundraising event and we’ll let you know if we can assist. Due to the volume of requests we receive, we are not able to respond to any requests except those which have been successful.

 

I’ve won a complimentary ticket, when can I use it? 

You can use your complimentary ticket any time, aside from Special Events. Once the ticket has expired, we cannot extend the date or re-issue the ticket.

Can’t find what you’re looking for? Call 01929 405096 or fill in the contact form below.

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